To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
Nikki Menees, 12/06/2019
I went to Spencer's the first time when I was visiting my family in Krum. I have recently moved to Krum and I'm now a repeat customer. These are the nicest people and I trust them which I can't say for many businesses these days. I really believe if you visit them one time you'll become regulars too. But please don't make them so busy that I can't get in when I need too! LOL