• Spencer's Auto Repair
  • Spencer's Auto Repair
  • Spencer's Auto Repair
  • Spencer's Auto Repair
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CODE OF ETHICS

SPENCER'S AUTO REPAIR

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

Associations

  • ASA (Automotive Service Assocation)
  • ASE (Automotive Service Excellence)
  • BBB Accredited Business
  • IDENTIFIX
  • IATN (International Automotive Technicians' Network)
  • Jasper
  • NAPA
  • O'Reilly Auto Parts
  • Car Care Aware